Frequently Asked Questions
Answers to the questions clients ask most, from how a protection detail is planned to how your information is kept confidential. If your question isn’t here, contact us privately.
- Close Personal Protection
- Destination Day Trips
- General Questions
- Gold Coast
- Residential Security
- Risk Management
- Secure Transport
- Security Consulting
A chauffeur gets you from A to B in comfort. A security driver is a trained protection officer who plans the route in advance, has alternatives ready, controls pickups and drop-offs, and stays alert to anything that could put the client at risk. You get the same luxury vehicle, with protection built in.
It depends on your profile, your itinerary and any known concerns. Many clients only need secure transport with a protection-trained driver. Others need a dedicated close protection officer, or a larger team for high-profile events. We’ll assess your situation and recommend the level that fits, without overselling.
We’re based on the Gold Coast and regularly work across Brisbane and Byron Bay. Assignments further afield can be discussed on enquiry.
Yes. All transport is provided in our own luxury Mercedes-Benz vehicles, driven by a trained protection officer. We do not provide armoured vehicles.
Yes. We provide family transport, school runs and protection designed around your family’s routine, with the same discretion as every other assignment.
Yes. We provide non-emergency transport to and from medical appointments, procedures and facilities, in a comfortable vehicle with an officer trained in advanced first aid.
Consulting covers the planning side of protection: itinerary reviews, route and venue assessments, and threat assessments ahead of a visit or event. It can be booked on its own or as part of a protection assignment.
All enquiries and assignments are handled on a strict need-to-know basis. We don’t publicise our clients, and any sensitive details, including medical information, are collected privately once you’ve made contact, never through the website.
Send us the dates and times, locations, number of people, and the type of service you’re after. We’ll follow up privately for anything else we need, such as itinerary details or medical requirements, and confirm a quote once the scope is clear.
Send a request through the booking form or message us on WhatsApp with your dates, locations, number of people and the service you need. We’ll contact you privately to confirm the details and provide a tailored quote.
As much as possible, as advance planning is the foundation of good protection. Short-notice requests are reviewed as soon as we receive the key details, subject to availability.
That depends on your exposure, itinerary and environment. Many assignments need only a security driver or a single officer. High-profile events, crowds or elevated threats may call for a larger detail. We recommend what the assignment needs, nothing more.
Yes. Protection can be booked by the hour, for a full day or across several days. Longer assignments are planned around your full itinerary, with coverage adjusted for each day’s schedule.
Absolutely. Your officer can accompany you to attractions, beaches, restaurants, theme parks and day trips across the Gold Coast, hinterland and Byron Bay, so you can enjoy the region without drawing attention. Custom itineraries can be planned in advance, with transport included.
Only if you want them to be. Officers dress and position themselves to suit the setting, whether that’s a boardroom, a restaurant, a beach club or a red carpet. Most clients prefer protection that blends in.
Changes within your booked time are expected and handled on the spot. Your detail adapts routes, timings and positioning so protection stays continuous. If your day runs beyond the booked hours, extensions can be arranged, subject to availability.
Yes. We coordinate with venues, event organisers, hotel security and other protection teams, so arrivals, movements and departures run as one plan.
Yes. All protection is delivered by licensed, qualified close protection officers with formal training in security operations, risk management and advanced first aid.
No. Close protection in Australia is delivered unarmed. Our approach relies on planning, awareness and early avoidance of risk, keeping the principal away from problems rather than confronting them.
Yes. Every trip is exclusive to you and your party, with your own officer and vehicle for the day. There are no shared tours and no other guests.
Your driver is a protection-trained security officer, not just a chauffeur. Routes and venues are assessed in advance, arrivals and departures are managed, and your officer stays alert to crowds, attention and anything unexpected throughout the day.
Send a request through the booking form or message us on WhatsApp with your preferred date, destinations, number of guests, pickup location and day trips of interest. We’ll contact you privately to finalise the itinerary and provide a quote.
Yes. Popular combinations include Mount Tamborine with a winery lunch, or Byron Bay with a hinterland stop on the way home. We’ll help plan a route that makes the most of your day.
Most run between six and ten hours, depending on the destinations and your pace. Half-day options are also available.
Yes. Extended itineraries can cover several days and destinations, with your officer and vehicle with you throughout and each day planned around your schedule and accommodation.
We collect from hotels, residences, airports and marinas across the Gold Coast and Brisbane, and return you to the same location or wherever you choose.
We coordinate transfers to and from charters, helipads, restaurants and venues, and can assist with planning these experiences as part of your itinerary.
Your itinerary is flexible. You can stay longer, add a stop or change direction, and your officer will adjust routes and timings within your booked hours. Extensions can be arranged, subject to availability.
Yes. Our luxury Mercedes-Benz vehicles comfortably suit couples, families and small groups.
Each itinerary is priced on the destinations, hours and level of protection required. Send us your plans and we’ll provide a tailored quote.
Yes. We meet private aviation clients at the private jet terminal (FBO) and transfer them directly into their vehicle, away from the main terminal.
Yes. Arrival times are monitored, and your pickup adjusts automatically to any delays.
Yes. Byron Bay is around 45 minutes to an hour from the airport, and it’s one of our most requested transfers.
Yes. Licensed close protection officers are available for a single transfer, a full day or multi-day assignments across the Gold Coast, Brisbane and Byron Bay.
Our head office is on the Gold Coast, so we know the airport, roads and venues intimately and can respond quickly.
Yes. Your officer can meet you at arrivals and manage luggage, crowds and the walk to your vehicle.
Yes. Many of our bookings are arranged by personal and executive assistants, travel managers, chiefs of staff and protocol officers. We coordinate directly with your team, the private jet terminal and venues, so every detail is confirmed before arrival and your principal doesn’t need to be involved.
A security driver is a trained close protection officer who drives your vehicle. Beyond getting you there on time, they plan routes in advance, control pickups and arrivals, and stay alert to risks throughout the journey.
A chauffeur focuses on comfort and punctuality. A security driver adds protection training, route planning, defensive road craft and constant awareness of your surroundings, so your journey is as safe as it is comfortable.
Yes. All transport is provided in our own luxury Mercedes-Benz vehicles, presented and prepared before every journey.
No. Our security comes from planning, route discipline and trained officers rather than armoured vehicles.
Yes. Transport can be booked for a single transfer, by the hour, for a full day or across several days, with your officer and vehicle on standby throughout.
Yes. We regularly transport clients between the Gold Coast, Brisbane, Byron Bay and the hinterland, including airport transfers in both directions.
Yes. We coordinate directly with PAs, EAs, travel managers and protocol officers to confirm every detail before the day.
Yes. Family transport is planned around your routine. Let us know the number and ages of children when booking.
Always. Your itinerary, destinations and conversations stay private, and we never disclose who we transport.
Pricing depends on the hours, distance and requirements of each journey. Send us your details and we’ll provide a tailored quote.
A security consultant assesses the threats and vulnerabilities facing a person, event or property, reviews existing measures and recommends practical, prioritised improvements.
Yes. Our consulting is led by a specialist with a Diploma of Security Risk Management, Certificate IV qualifications in Risk Analysis and Security Management, and a Diploma of Government Security.
Yes. We review access, guest flow, VIP arrivals and departures, emergency planning and coordination with venue security for private and corporate events.
Yes. We assess access points, perimeter, routines, cameras and alarms, then recommend practical improvements to suit your household.
Yes. We assess routes, venues and accommodation in advance and can provide transport and close protection for the visit itself.
Yes. We can assess what’s already in place, identify gaps and recommend improvements, rather than starting from scratch.
Yes. Recommendations can be followed through with advance planning, secure transport and close protection as required.
Each engagement is scoped individually, depending on the size, location and outcome required. Contact us for a tailored proposal.
Depending on your needs, it can include on-site officers, access management, perimeter checks, CCTV and alarm integration, household procedures and emergency planning.
Yes. We provide cover for homes left vacant during travel, renovations or between stays, so your property is monitored and protected.
Yes. We can provide on-site security and a full review of what happened, then recommend practical steps so you feel safe at home again.
Yes. We manage guest arrivals, access and the perimeter discreetly, so you can host without worrying about who’s coming and going.
Yes. Coverage can be arranged for evenings, overnight or any period when your home is most exposed.
Yes. Your systems are built into the plan, so officers know what to monitor, how to check alerts and when to escalate.
Yes. A standalone assessment reviews your property, routines and systems, then delivers practical recommendations you can act on.
Always. Property details, routines and client identities are handled on a strict need-to-know basis.
Pricing depends on coverage hours, property size and any integrated services. Contact us for a tailored quote.
It’s the process of identifying what could harm your people, property, reputation or operations, assessing how likely and serious each risk is, and putting a practical plan in place to manage it.
Security consulting assesses a specific place or occasion, such as a home, venue or event. Risk management takes a broader view, planning for the risks you or your organisation face over time, including crisis and emergency response.
Yes. We prepare event risk and emergency plans covering crowds, access, VIPs, weather, medical incidents and coordination with venues and authorities.
Yes. We develop clear crisis plans with roles, decision points and communication procedures, so your response is coordinated under pressure.
Yes. We assess destinations, routes and accommodation for individuals, families and teams, and can provide secure transport and close protection locally.
Yes. We provide practical, budget-conscious risk and emergency planning for local businesses, venues and worksites, not just large organisations.
Yes. Plans can be reviewed periodically or ahead of major events, travel or changes to your operations.
Each engagement is scoped to your needs, from a single event plan to ongoing advisory. Contact us for a tailored proposal.
